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Terms and Conditions

Mayflower Trade Kitchens Terms & Conditions of Sale

1. Interpretation

1.1 The following Conditions shall apply to all contracts concluded by Mayflower Trade Kitchens. In these Conditions, the following words shall have the following meanings: the Seller shall mean Mayflower Trade Kitchens, a trading name of Mayflower Kitchens Ltd. The Goods shall mean the products which are supplied by the Seller in accordance with these Conditions. The Buyer shall mean the person, firm or company entering into the Contract to purchase the Goods from the Seller. Writing includes fax, e-mail or post.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2. Basis of the Sale

2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any order acknowledgement provided by the Seller to the Buyer, subject to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions, even though a buyer might seek to impose other Conditions submitted later which purport to exclude or supersede any Conditions contained herein.
2.2 No variations of these Conditions are permitted unless expressly permitted by a Director of the Company or other authorised person in Writing.

3. Orders, Cancellations, Returns and Replacements

3.1 All orders must be sent to the Seller in Writing, by post, e-mail or fax. Cancellation requests should be sent in the same manner as the original order, including all appropriate reference numbers.
3.2 The Goods are 'made to order' hence no right to cancel exists for the Buyer except where expressly agreed by the Seller in Writing and we will ask for reason for cancellation.
3.3 Liability for the order rests with the Customer. It is the Customer’s responsibility to check that the order is correct and that the items are suitable for the intended use. Any suggestions or guidance provided by MTK is for guidance only and MTK will not be held liable for such advice.
3.4 The Buyer will in the event of agreed cancellation by the Seller indemnify the Seller fully against all expenses incurred up to the time of such cancellation.
3.5 Where permission to return is agreed, the Goods can not have been fitted and must be returned at the Buyers expense in their original condition in their original unopened packaging, and will be subject to a re-stocking charge.
3.6 The Buyer is entitled to free replacement of any Goods that arrive damaged. The Buyer must inspect the Goods and inform the Seller within 1 day of delivery of any damages. The replacement Goods will be shipped assembled or flatpack, dependant on uk geographical location.
3.7 Free ammendments shall mean standard alterations to height width or depth and will not exceed 50% of the order or greater without express permission given at the time of placing the order. Additional amendments may incur an alteration charge.

4. Price

4.1 All prices charged are those in place at the date of acceptance of the order from the Buyer unless otherwise stated.
4.2 All prices quoted are valid for 30 days or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.
4.3 Unless otherwise stated, the prices shown are excluding VAT.
4.4 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller.
4.5 The Seller reserves the right to adjust prices and specifications on this website with no notice.
4.6 Occasionally an error may occur in the pricing on the Website in which circumstances we will not be obliged to supply the products at the incorrect price.

5. Description

5.1 The actual colour of products supplied may vary from the Website images and the samples provided. In particular, items of solid wood or veneer may vary in colour and grain. The customer is not entitled to end the contract or make a claim against the seller on the basis of reasonably anticipated variation in colour or grain.
5.2 While every effort has been taken to provide accurate images and product information on this site we cannot guarantee that colours, finishes and configurations will be exactly as seen on the site. We do not make any guarantees regarding a product's appropriateness for use.

6. Payment

6.1 The Seller reserves the right at any time to demand payment in full before continuing with or delivering any Order.
6.2 Method of final payment is to be agreed before Goods are dispatched.
6.3 Payment methods include but are not restricted to Credit/Debit cards (excluding Diners) online or by phone, Personal Cheque or Direct Bank Transfer. Whichever method is used, applicable clearance times will be allowed for before placing any Order or delivering any Goods.
6.4 The Seller will have the option if necessary to charge 3% of the order value per 7 day week from delivery into the Seller’s warehouse of any order delayed delivery if not the fault of the Seller but the Buyer beyond the original agreed delivery date.
6.5 The Buyer selects Goods that are ordered directly and immediately via our website, full payment is made at point of order in this circumstance, via the secure payment servers of Secure Trading.
6.6 Payment can be made by cheque, cash, debit card or credit card without extra charge.
6.7 We do not accept Diners club credit cards.

7. Delivery

7.1 Delivery of the Goods shall be made by the Seller’s delivery company delivering the Goods direct to the Buyer’s specified mainland UK address.
7.2 The Seller shall be responsible for the delivery of Goods to the delivery address.
7.3 The delivery date specified in the contract is a genuine forecast in the light of current conditions but is given without legal commitment. Factors outside the Sellers control can arise, potentially causing delays.
7.4 The Seller shall not be liable for any delay in delivery howsoever caused. Late delivery of the Goods does not entitle you to reject the Goods, terminate the Contract or withhold payment of any part of the price.
7.5 The Seller reserves the right to make delivery of the Goods by instalments. Failure by the Seller to deliver the Goods in a single instalment constitutes no right on the Buyers behalf to repudiate any part of the Contract.
7.6 Deviations in quantity of the Goods delivered from that stated in the Buyer’s order shall give the Buyer no right to reject the Goods or to claim damages. The Buyer shall be obliged to accept and pay at the hitherto stated rate for the quantity of the Goods delivered.
7.7 The Seller shall not be held responsible for any damage or injury caused by any object delivered by the Seller or its agents under direction of the Buyer as to its final resting location.
7.8 The Seller or its agents shall not be held responsible to assist the buyer in movement of the goods except unloading to the kerb side.
7.9 Where a failed delivery takes place and additional delivery, storage or other costs are incurred when meeting the Buyers requirements, all additional costs will be passed on to the Buyer, and must be settled before re-delivery takes place.
7.10 It is the responsibility of the Buyer to inform us, at time of order, of any unsuitable road conditions that may affect the delivery. What constitutes an unsuitable road condition is at the discretion of the Seller’s delivery driver.
7.11 Additional delivery and storage charges will also be levied to the Buyer when the Buyer gives insufficient warning of a delivery cancellation or rearrangement. Typically, insufficient warning means any time within 5 working days prior to the arranged delivery date.
7.12 The majority of deliveries will be made within 2-6 weeks of order depending upon the finish. All delivery dates are given as guidelines only. We do not accept any legal responsibility for any direct, indirect or consequential loss involved with delayed deliveries. We will inform the customer of any non-stock items or extended delivery dates by email or telephone.

8. Retention of Title

8.1 Ownership of all Goods sent to the Buyer remains the Seller’s and will not pass to the Buyer until one of the following events occurs: We are paid for all Goods and Services supplied to you by us and no other amounts are owed by you to us in respect of other Goods and Services supplied to you. Where Goods are attached to or incorporated in other Goods or are altered by you, ownership of Goods shall not pass to you purely by virtue of the attachment, incorporation or alteration if the Goods remain identifiable and, where attached to or incorporated in other Goods, can be detached or removed from them.
8.2 The Buyer must store the Goods away from any other Goods until they become your property in accordance with these terms.
8.3 You must allow the Seller or the Sellers agents’ entry onto your premises for the purposes of exercising our rights under these Terms. If necessary, you must allow us to detach or remove Goods from any other goods. This does not affect any other rights you may have.

9. Lien and Stoppage

9.1 Until the title in the Goods has passed to the Buyer the Seller has the right to withhold delivery if the Buyer (being a Company) has a petition presented for its winding-up or for an administration order under the Insolvency Act 1986 or passes a resolution for voluntary winding-up other than for the purposes of a bona fide amalgamation or reconstruction or compounds with its creditors or has a receiver appointed of all or part of its assets or (being an individual) becomes bankrupt or insolvent or enters into any arrangements with creditors or takes or suffers any similar action in consequence of debts or carries out or undergoes any analogous act or proceedings under foreign law.

10. Inspection/Shortage

10.1 The Buyer is under a duty whenever possible to inspect the Goods on delivery. Where the Goods are sent by courier and/or cannot be examined, the carriers’ delivery note must be marked “unexamined”.
10.2 The Seller shall be under no liability for any damage or shortages that would be apparent on careful inspection if the terms of this clause are not complied with and, in any event will be under no liability if a written complaint is not delivered to the Company within 7 working days of delivery detailing the alleged damage or shortage.
10.3 In all cases where defects or shortages are complained of the Seller shall be under no liability in respect thereof unless an opportunity to inspect the Goods is supplied to the Seller before any use is made thereof or any alteration or modification is made thereto by the Buyer.
10.4 Subject to clause 10.2 and 10.3, the Seller agrees to make good any shortage in the Goods and where appropriate replace any goods damaged in transit as soon as it is reasonable to do so, but otherwise shall be under no liability whatsoever arising from such shortage or damage.

11. Warranty

11.1 The Seller warrants that it has title to and the unencumbered right to sell the Goods.
11.2 It is the Buyer’s responsibility to ensure that the Goods are suitable for the purpose to which they are intended to be used.
11.3 No representation or warranty is given as to the suitability or fitness of the Goods for any particular purpose and the Buyer shall satisfy itself in this respect and shall be totally responsible therefore.
11.4 If the Buyer has any specific requirements for the use of the Goods the Buyer must notify these requirements to the Seller in writing before purchasing the Goods.
11.5 If the Buyer is unsure as to the suitability of any Goods for a particular purpose it should consult the Seller prior to purchase.
11.6 If the Goods are in such a state as would but for this condition entitle the Buyer to repudiate the contract and/or claim damages from the Seller, the Seller reserves the right to repair or replace the Goods.
11.7 The Cabinets are fully guaranteed by the manufacturer against manufacturing defects over a period of 25 years from the date of delivery excluding appliances, sinks, taps and worktops.
11.8 Door/drawer facias and their accessories, sinks, taps, appliances and worktops will carry the standard 12 month manufacturers warranty from the date of delivery.

12. Limitation of Liability

12.1 The Seller shall not be liable for any indirect, incidental, consequential loss arising out of the Contract or the performance or any use of the Goods or Services.
12.2 Nothing in clause 11 shall be deemed to exclude or restrict the Sellers liability for death or personal injury resulting from the Sellers negligence.
12.3 The price shall be affected by any material changes that you request or which are agreed provided for herein, even if we were advised of the possibility of such damages.
12.4 The maximum liability of the Buyer or the Seller under any Contract between the Buyer and the Seller is limited to the price.
12.5 This clause only covers defects caused by faulty design, manufacture, materials or workmanship. It does not cover defects caused by abnormal use, misuse or neglect. It does not cover faulty design, manufacture materials or workmanship supplied or undertaken by the Buyer or third parties. In respect of goods not designed or manufactured by the Seller, the Seller only gives such guarantee or warranty to the Buyer as the Company itself receives. The Seller agrees that if any defect covered by clause 12.5 is discovered during the period of twelve months commencing from the date of despatch, the Seller will either repair the Goods at its own expense or, if it chooses to do so, replace them. The Seller does not bear any responsibility for defects arising or introduced by a Buyer in the course of storage or handling of the products where that Buyer acts as an agent or distributor of the Seller’s products. The Buyer should consult the Seller if any doubt exists with regard to the appropriate storage or handling requirements of the Goods. The Buyer must inform the Seller of any defect applicable to this clause within 3 working days of discovery. These Goods are to be returned to the Seller, at the Buyers expense in the same fit state as the Goods were delivered to the Buyer. The risk of accidental loss while the Goods are being returned will be borne by the Buyer. In consideration for receiving the benefit of this clause, the Buyer agrees that, apart from those terms set out in Clauses 9, 10 and 11, no other terms, conditions, warranties or innominate terms, express or implied, statutory or otherwise, shall form part of this Contract.
12.6 Exclusion of Consequential Loss the Seller shall not be liable for any consequential or indirect loss suffered by the Buyer whether this loss arises from breach of duty in Contract or in any other way (including loss arising from the Seller’s negligence). Examples of consequential or indirect loss are, but not limited to: loss of profits, loss of contracts, damage to property of the Buyer or anyone else, and personal injury to the Buyer or anyone else (except when such injury is attributable to the Seller’s negligence).
12.7 Limitation the Seller’s total liability for any one claim or for the total of all claims arising from any one act or default of the Seller (whether arising from the Seller’s negligence or otherwise) shall not exceed £1,000,000.
12.8 The information and materials contained in this web site, including without limitation, graphics, text and links, are provided to the best of our knowledge and ability and we cannot accept liability as to the completeness or accuracy of the contents, products or services portreyed within. Redhill Appliances only sell products suitable for use in the UK and we do not provide any testing of products for safety, quality, compliance, reliability or function. No assurance is given that this website is free of errors or viruses and use of this website is at your own risk.

13. Delay or Failure to Perform

13.1 The Seller shall not be held liable to the Buyer if the Seller is prevented or delayed in the performance of any obligations to the Buyer if this is due to any cause beyond the Seller’s reasonable control, for example but not limited to: An act of God, explosion, flood, fire or accident. War or civil disturbance. Strikes, industrial action or stoppages of work. Any form of government intervention. A third party act or omission. Failure by the Buyer to provide the Seller with a correct e-mail or delivery address or notify us of any change of address, or inform us of any highway restrictions preventing delivery to the Buyer. Shortage of materials, labour or manufacturing facilities.
13.2 Should the Seller be prevented from delivering in the above circumstances, it shall give the notice of this fact as soon as reasonably practicable.
13.3 If the circumstances preventing delivery are still continuing three months after the Buyer receives the Seller’s notice, then either party may give written notice to the other cancelling the Contract.
13.4 If the contract is cancelled in this way, the Seller will refund any payment which the Buyer has already made on account of the price (subject to deduction of any amount the Seller is entitled from the Buyer) but the Seller will not be liable to compensate the Buyer for any further loss or damage caused by failure to deliver.

14. Copyright

14.1 All information contained herein alongside any other information provided to the Buyer remains the intellectual property of Mayflower Trade Kitchens. Any use of these trademarks, literature, images is strictly prohibited unless expressly permitted in Writing by a Director of the company or an authorised representative.

15. Notice

15.1 Any notice to be given hereunder shall be in Writing and shall be deemed to have been duly given if sent or delivered to the party concerned at its address specified herein or such address as the party may from time to time notify in Writing and shall be deemed to have been served, if sent by post, 48 hours after posting.

16. Governing Law and Jurisdiction

16.1 English law shall govern all contracts for the purchase of items from this Website and any disagreement shall be subject to the authority of the English Courts. If any provisions of these terms and conditions shall be prohibited, invalid or for any reason unenforceable then that provision shall be deemed severable and shall not affect the legitimacy and enforceability of the remaining provisions.

17. Assignment

17.1 Neither the Seller nor the Buyer shall assign or transfer or purport to assign or transfer the contract or the benefits thereof to any other person without the prior written consent of the other.

18. Waiver

18.1 No waiver by the Seller of any breach of these conditions shall constitute a waiver of any other breach. No failure by the Seller to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

19. Privacy

19.1 Whilst the Seller has taken every precaution in the preparation of this website and all other relevant information provided to the Buyer, this information is supplied for the Buyer’s general guidance only, and the particulars contained therein shall not constitute representations by the Seller and the Seller shall not be bound thereby.
19.2 Images, descriptions and sizes refer to patterns and specifics of all Goods as made at the time of publication. In view of continued improvements and variations in availability of materials, the right is reserved to supply Goods of similar quality which may not correspond exactly with the particulars given.
19.3 Mayflower Trade Kitchens do not disclose any customer information to third parties, except for Goods delivery purposes. Cookies are used on this site to enable Customers to use the Shopping Cart, process Customer Orders and to store Customer details.

Suggestions or Comments

If you have any comments or suggestions please email sales@mayflowerkitchens.co.uk Or call us on 01823 665663

Alternatively you can write to us:

Mayflower Trade Kitchens
5c Castle Road
Chelston Business Park
TA21 9JQ